Customer Service: Satisfied, Loyal Customers
by LIVRIKO Editions
A guide to improving customer service: welcome, listening, answers, complaint handling and continuous improvement.
Description
A guide to improving customer service: welcome, listening, answers, complaint handling and continuous improvement. Inside: Taking care of the welcome, truly listening, providing solutions, handling a complaint, improving. Written for practical use, with short steps and examples.
Contents
Taking care of the welcome · Truly listening · Providing solutions · Handling a complaint · Improving
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